Read more use it had been escalated with Paypal. They want to charge $25 for courier and refund as little back as possible for that nasty product – scraping the bottom of the barrel. VidaXL book courier for today (7th March) no notice, no consent and did not bother to advise they were coming. If courier had arrived a few minutes later, I would not have been home. I get an email after 9pm this evening from VidaXL customer service (can’t call it service, have got a few names for it, but ‘service’ isn’t one of them), saying they can provide their return address – AND STILL DON’T PROVIDE IT. . their email update is sent AFTER they push the 2nd courier all over my rights.
Is VidaXL Legit?
What do you think comes to mind, is VidaXL to be trusted by us consumers?
VidaXL is legit because people are known to receive items on time. They are also ranked 7th among furniture sites according to Site Jabber and that says a lot. So, if you are looking for home items without stepping out of your home, VidaXL is for you.
Now onto their product list!
VidaXL Products List
VidaXL is mainly known as a furniture store with things like beds, shelves, cabinets, sofas and dining tables. They also feature outdoor furniture such as patio seats, fire pits, garden decor and many more.
If you are interested in building your own things, then they have a number of options in hardware. Tiles, knobs, tools, pipes, fence, plumbing and countless other things.
Apart from furniture you also have home goods such as piano, paintings, home decoration items, etc. Toys and games like swings and trampolines are options here as well.
Finally, for those who are into vehicles and stuff, options like garage tools and industrial materials are available. You can find car covers, skateboard holders and brake bleeders
VidaXL Product Price
VidaXL has a lot of price points for their products. You can get an item ranging from $21 up to $2000+. It depends on the kind of item you are choosing.
Things like bed frames, wardrobes and shelves might cost more than stuff like tool sets or a stool. But they usually have sales all the time so there are more opportunities to save money.
If you visit their site, you will see the main motto: keep prices accessible. So that you guys can enjoy the VidaXL jackpot feeling.
VidaXL Shipping Policy
So, VidaXL is pretty simple without any fuss, they offer only one type of shipping. Standard – But good news is that it’s always free with all orders on VidaXL.
They typically deliver to the USA, Australia and Europe within 2-9 working days. However, it’s possible to receive in different orders since they do separate shipping sometimes.
Another thing you must know about their policy is pallet shipping. Things which are too big will be shipped on a pallet. So be prepared to receive a pallet outside your building if you order something huge.
VidaXL Return Policy
If you wanna return your items you are in luck. You get 30 days to complete returns but first you need to fill up a request form.
As soon as they receive it, they will contact you and guide you through the process. Things you want to return however must not be used and come back in original conditions.
Typically, refunds take 2-5 days to process and you can find back the money in your account. Returns are free of cost if you use their courier or else you will be charged otherwise.
VidaXL Customer Reviews
You know before judging a store, I always make sure to take other people’s opinions into account. This time is no different either.
TrustPilot says that VidaXL is only average with a 3.7 rating out of 5. This means that only 58% were happy with their purchases while the rest were displeased and downright unhappy. Their main complaints were poor quality and less than stellar customer service.
Site Jabber also has a similar score of 3.51 out of 5 among 600+ reviews. The site has even rated them 7th best among other furniture stores. Which means that VidaXL fares much better than other furniture websites out there.
VidaXL Alternatives
If you’re into more options of furniture and other similar stuff, I have a couple more for you!
Hayneedle: Looking for some elegant yet affordable furniture? Then Hayneedle is for you – A highly recognized furniture store. They operate through Walmart and are very popular among people.
Madison Seating: Another great option for furniture is Madison Seating selling all kinds of stuff. They have been in the market for a while and are quite reliable. You can get home goods within every kind of budget.
Frequently Asked Questions (FAQs)
Q1# What are the payment methods available at VidaXL?
Ans: You can pay through usual credit/debit cards using VISA, MasterCard and American Express. Apart from cards, you can also make your payments through PayPal.
Q2# Do I get a warranty on my products at VidaXL?
Ans: You get standard legal warranties on all items at VidaXL. You can use that to get free repairs or replacements during the warranty period.
Q3# How do I contact VidaXL for customer service?
Ans: You can chat via their online option or shoot them an email. Options are available on their contact page and they try to get back to you within 24 hours.