Kokoro Balance Creme Reviews

Kokoro Balance Cream doesn’t exactly stand out from any other natural progesterone cream. The formula contains two forms of wild yam, though it’s not especially clear why the makers of this product listed wild yam extract and wild yam sourced progesterone separately.

Kokoro Balance Cream Review (UPDATED 2022): Don’t Buy Before You Read This!

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What is it?

Kokoro Balance Cream is a natural progesterone cream that seeks to balance the progesterone to estrogen ratio inside the body. Kokoro Balance Cream can be used by women who are in menopause, as well as those who are still menstruating.

Kokoro Balance Cream is made with wild yam as the active ingredient, and touts a PETA-approved animal-friendly formula as one of its key benefits. This product targets a range of hormonal conditions—from treating menopause related hot flashes and night sweats, to helping users with PCOS, PMS or painful menstrual periods.

Our experts have evaluated a range of creams, supplements and hormone replacement options and have found that time and time again, Femmetrinol delivers the best results. Made from black cohosh, chasteberry and more, this product treats hot flashes, mood swings, headaches, fatigue and more. Click here to take a closer look at the key benefits you’ll get from taking Femmetrinol.

Kokoro Balance Cream Ingredients and Side Effects

Kokoro Balance Cream contains only two active ingredients, plus some added components that help soothe the skin and make the cream easy to apply. Here’s a look at what’s inside this cream:

Wild Yam Extract Progesterone

Wild Yam Extract: Wild yam is often promoted for its use as a natural alternative to hormone replacement therapy. This ingredient may help improve energy levels, PMS symptoms, menstrual cramps and bone health.

Wild yam is often given to women during menopause for its ability to treat hot flashes and night sweats, as well as the full range of symptoms common at this stage in life.

Progesterone: Progesterone is made naturally in the ovaries following ovulation each month. During menopause, progesterone progesterone drops off, creating an imbalance in the body.

While progesterone is found in the body, it may also be made using plant-based ingredients. Progesterone may help users treat headaches, low libido, hot flashes, mood swings and menstrual irregularities.

  • Side effects may include diarrhea, joint pain, dizziness, hot flashes, breast pain or tenderness, coughing, increased hair growth and acne.

EDITOR’S TIP: Combine this supplement with a proven menopause pill such as Femmetrinol for better results.

Kokoro Balance Cream Quality of Ingredients

Kokoro Balance Cream doesn’t exactly stand out from any other natural progesterone cream. The formula contains two forms of wild yam, though it’s not especially clear why the makers of this product listed wild yam extract and wild yam sourced progesterone separately.

Wild yam is a well-known natural menopause solution, and as a result, we do believe that consumers are likely to see some results from using this product. We’re just not sure if it delivers relief from all symptoms on its own.

This product may help users with some problems associated with menopause but we’re not entirely convinced that it can resolve all issues related to balance during menopause. Some users may require more than just progesterone, and for that reason, we believe there are more effective options out there than Kokoro Balance Cream.

The Price and Quality of Kokoro Balance Cream

Kokoro Balance Cream is not sold direct to consumers, rather, Kokoro works with affiliates who sell the product in their behalf. The suggested retail price for a 2-ounce jar is $25.99, though Amazon is currently selling this size for $18.

The list price for the larger, 3.3-ounce container is $39.99, but it also may be found for a lower price. Again, Amazon offers this at a discounted rate, $29.10.

Kokoro Balance Cream is priced a bit higher than many of its competitors. For example, most progesterone creams are less than $15 and contain just about the same formula. While a few dollars isn’t exactly a huge difference, users may not see the point of investing more in a menopause solution that doesn’t demonstrate a higher quality.

Business of Kokoro Balance Cream

Kokoro Balance Cream made and sold by a company known as Kokoro Health:

Phone: 714-836-7749

Address: 17731 Irvine Blvd

Tustin, California 92780

Kokoro is a California company that sells supplements for both men and women, as well as a line of beauty products. The site itself is pretty sparse and relies on information sourced from Amazon to flesh out its product descriptions.

The site offers little explanation in regard to who should be using this cream, how it works and why certain ingredients made the cut.

Kokoro does link to another website for further information about the use of progesterone creams in general, but there’s something to be desired from the official site from a consumer point of view.

Overall, Kokoro could do a better job explaining how their products work. The site feels a bit confusing and doesn’t fully flesh out the ideas it brings up. The outside progesterone-themed webpage, for example, gives users a few articles, but again, there’s nothing really substantial listed to educate potential buyers.

Customer Opinions of Kokoro Balance Cream

Kokoro Balance Cream has some clear cut pros and cons, though they seem to differ based on user. Here’s a look at some of the experiences past customers shared after using this product:

“Okay, this product is great in a lot of ways. I’m sleeping through the night , my mood has improved and there’s no hangover. But, I work out 5x a week and can’t lose any weight and still get hot flashes.”

“Started taking this product as my progesterone-estrogen balance was way out of whack. It helped with hot flashes, but not night sweats. Hair loss stopped, but I had acne, bloating and weight gain.”

“This product gave me horrible side effects. My breast size grew by two cup sizes, I was tired, depressed and gained 20lbs. Plus, I spent hundreds of dollars over several months. I’d avoid messing with hormones.”

“This product has worked really well for me. I had been dealing with hot flashes and unfortunately, hair loss. My hair is growing back and the flashes have been reduced significantly. This is great!”

Kokoro Balance Cream seems to have more reviews that cite weight gain and excessive bleeding as a negative effect. Still, users mostly had positive things to say—it seems to consistently curb hair loss, but doesn’t seem to help a great deal with night sweats or hot flashes.

With women who were using this product to regulate their menstrual cycle or reduce period-related symptoms, there were reports of excessive bleeding and trouble losing weight. One user reported breast growth and severe changes in mood, while others mentioned acne, bloating and excessive hunger.

Women going through menopause did mention this product was helpful when it came to dealing with insomnia and mood swings, but in some cases, it wasn’t all that helpful for hot flashes or night sweats.

It’s clear that trying to balance your hormone ratio on your own is tricky. It seems this product could have some potential, but it may be worth consulting with a doctor before trying to mess with your own hormones.

Conclusion – Does Kokoro Balance Cream Work?

Kokoro Balance Cream, as mentioned above seems to be effective for certain people—namely those with low progesterone, but there also appear to be some risks associated with its use.

Kokoro Balance Cream does contain some good ingredients, but messing with progesterone levels on your own may prove to be a bit more complicated than the product description lets on, and users should consider seeing a physician to address this concern.

The website doesn’t do much, though to tell users about the risks and benefits of the product, nor does explain why the wild yam extract and natural progesterone are listed as separate ingredients, as it looks like the progesterone comes from wild yam.

Overall, this could work for some women, but our recommendation is to look for a product that provides a more comprehensive approach to taking on all symptoms that may emerge with menopause.

Wild yam is a great ingredient, but we’re not confident in its ability to act alone. Tackling menopause is about creating a sense of balance and other ingredients like the estrogenic herb, black cohosh or an herbal aphrodisiac may help users feel a greater sense of relief when combined with wild yam.

We’ve learned that Femmetrinol is the best menopause product out there, after reviewing countless supplements. This product is effective in dealing with night sweats and hot flashes, a low sex drive and sluggish energy levels due to a blend of just the right herbs.

Femmetrinol is made in an FDA-approved facility where all ingredients are tested for quality and their ability to bring users the results they are expecting. Click this link for more information about how Femmetrinol can balance hormones and leave you feeling great.

Kokoro Balance Creme For Women is said to be an effective supplement that can help with symptoms of Menopause. It alleges to improve symptoms such as hot flashes, fatigue, and vaginal pain. As one would find it hard to believe the effects of this supplement, their ingredient list has shown to have some sort of effect for feminine issues.

Does Kokoro Balance Creme For Women Work?

It’s important to go into taking any new supplement like Kokoro Balance Creme For Women, that every woman will have different results. To achieve the best results with Kokoro Balance Creme For Women it is vital to follow the instructions and be aware that everyone’s body is different. With that in mind, the results of taking Kokoro Balance Creme For Women will vary unless you make changes in your lifestyle for the better. Then and only then will it be possible to see results and treatment from a Menopause.

In fact, whether progesterone has a role—either pills or creams—in preventing bone loss at all has been questioned.

Possible Side Effects

Side effects from progesterone cream depend on the product you use. Some women will be very sensitive to the active ingredient; others will not. In certain cases, the cream can lead to moderate weight gain.

It may even trigger mild side effects, like:

  • Drowsiness
  • Nausea
  • Headaches
  • Breast pain

Don’t assume progesterone cream is weaker than progesterone pills, especially with long-term use. Some women experience side effects after using the cream for several months.

    (cramps or bloating)

  • Oily skin
  • Acne
  • Hirsutism (excessive body hair growth)
  • Depression
  • Anxiety
  • Abnormal blood clotting

You may experience skin irritation if you regularly apply progesterone cream to the same area. To prevent this, rub the cream into different areas every time you use it.

Be careful if you have a soy allergy. Remember that some progesterone creams contain soy. The soy in these creams is likely highly processed, which means that the soy protein is broken down to the point that it’s probably not allergenic. Still, you may want to choose a wild yam-based product instead.

The safety of progesterone cream for pregnant or breastfeeding women hasn’t been studied. Progesterone cream should never be used on children. If you are using or planning to use progesterone cream, talk to your healthcare provider first.


Talk with your healthcare provider before using progesterone cream. It may have the same effect on your body as progesterone pills. Some people experience PMS-like symptoms, depression, or anxiety while using the cream.

I learned that the difference between a good product, a great product, and even a poor product was often only a few cents in the manufacturing process. If this is, in fact, true, then why not spend a few pennies more, have a superior product, and then let the “profitability difference” take care of itself?

Kokoro Balance Creme-Women’s – Limit 5 per order 2 oz Cream

Every company will tell you their product is “the best.” If they didn’t, they should be doing something else. At Kokoro, we’re the exception we’ll let you decide who’s “best.” I’ll tell you why Kokoro is different.

In 1995 there were very few companies in the progesterone cream business. Finding a quality cream was close to impossible. In fact, I drove to every health food store within 30 miles of my home looking for any cream recommended by John R. Lee, MD.

Guess what? Not a single progesterone cream was available. Once I saw how effective topical natural progesterone skin creams were, I knew something had to be done about this in ability to find a good cream.

Like you, I did my homework. I quickly realized Dr. Lee was a major influence with women and anything I did at Kokoro had to meet or beat Dr. Lee’s suggestions.

Women’s Balance Creme was the genesis of this effort. I knew that Kokoro’s progesterone cream would never be the oldest product in the market I was too late for that and we would never be the largest company I wasn’t interested in becoming the largest company . That only left the one option that I felt was important QUALITY.

Commitment To Quality

Once you get past the glitter of marketing and hype you always come back to the quality of the product. The old adage of “you get what you pay for” is true in every facet of llife and progesterone creams are no exception.

I learned that the difference between a good product, a great product, and even a poor product was often only a few cents in the manufacturing process. If this is, in fact, true, then why not spend a few pennies more, have a superior product, and then let the “profitability difference” take care of itself?

In the first three years of Kokoro’s life, I went through five generations of cream development. Each time we got a little better. Today our progesterone cream has been called by one of my competitors “one of the top three creams sold in the United States.” I wonder who number two and three are? –

“Recommended By Dr. Lee”

I think my committment to quality was instrumental in having our cream listed in Dr. Lee’s “What Your Doctor May Not Tell You About Menopause’ book late in 1996. We’ve been recommended in each of his books ever since. Women’s Balance Creme has also been recommended by other nationally recognized experts and authors. A partial list includes Marcus Laux, ND; Raquel Martin, Judi Gerstung, DC, Sherrill Sellman, ND; and others.

Providing our customers with a feeling of trust that what they see on the label is what they get in the jar is important. At Kokoro, we are often asked this question

What are the ingredients in your cream?

Deionized Water, Wild Yam Extract, Glycerin vegetable derived , Caprylic/Capric Triglycerides coconut derived , Safflower Oil, Squalane Olive Oil derived , Cetyl Alcohol vegetable derived , Progesterone USP 1.85% – 1,020 mg – wild yam derived , Cetearyl Alcohol vegetable derived , Dex Panthanol vitamin B-5 , Allantoin sugar beet derived , Xanthan Gum seaweed , Retinyl Palmitate vitamin A , Hydroxyethylcellulose plant fibers , Phenoxyethanol preservative .

While the above ingredients are a specific list, know that Women’s Balance Creme is plant based, with a natural, full-spectrum preservative that is also plant based.

Equally important to knowing what is in a cream is to know What ingredients have you left out of your cream?

Some ingredients used in cosmetics and other natural progesterone creams are chemical-derived, are known to have allergic reactions, may be carcinogenic or have other negative attachments. Some of the ingredients that are purposely excluded from Women’s Balance Creme put it in a class of its own.

If you have low progesterone levels, maintaining a diet rich in vitamin B6 and zinc and a low-stress lifestyle may be beneficial. To determine whether progesterone options are a good fit for you, contact your health care provider. If you develop low progesterone levels during pregnancy, your health care provider can help you determine the best treatment for you.

Progesterone cream: Advantages and disadvantages

Although progesterone creams are widely marketed as a viable treatment, research has offered mixed results about their benefits. Furthermore, progesterone creams are not regulated by the U.S. Food and Drug Administration (FDA), so there are no set standards for their formulation and concentration. But do the advantages of using progesterone cream outweigh the disadvantages? Let’s take a look.

What is progesterone cream?

Also known as topical or transdermal progesterone, progesterone creams and gels apply the hormone directly to the skin, where it can be quickly absorbed. It has not been approved by the FDA but is still available without a prescription.

Progesterone creams are made by extracting a chemical called diosgenin from foods such as soy and wild yams. When produced in this way, they are known as bioidentical progesterone cream and natural progesterone cream. They have the same chemical makeup as the progesterone produced by the human body. It may be applied twice a day anywhere on the skin (usually behind the knees and elbows), but be sure to consult a health care provider about the right dosage for you.

Progesterone cream benefits

The effectiveness of progesterone creams has not been adequately tested in a clinical setting. Current research sends mixed messages about the benefits of progesterone creams. In many cases, its application does not significantly increase progesterone levels.

As a result, these treatments may not improve symptoms of low progesterone. However, some studies have shown alcohol-based progesterone creams have higher rates of absorption than water or gel-based creams. For postmenopausal women, some evidence suggests a link between improved skin health and firmness and the use of progesterone cream.

Progesterone cream side effects

Since progesterone creams are fat-soluble (which means they dissolve in fat and are stored in your body’s tissues), long-term use can cause a buildup of too much progesterone. It can remain in the body for a long time, potentially causing numerous problems. The possible side effects of progesterone cream include:

  • Weight gain
  • Swelling
  • Changes in heart rate
  • Headaches and migraines
  • Severe nausea
  • Breast tenderness
  • Bloating
  • Sleepiness and fatigue

During this period, the carrier will require that you send him the photos and products and the package so that he can see the quality of the packaging and the extent of the damage. They may even require you to complete a short survey before they make their decision.

Natural progesterone

  • Progesterone naturelle - kokoro

The bio-identical Kokoro cream was formulated with natural progesterone of 2.4% and designed for women who need a higher level of progesterone in order to maintain a balanced and healthy lifestyle. Featuring natural progesterone (about 30mg per 1/4 tsp), wild yam extract, quality oils and natural emulsifiers.

Natural progesterone is synthesized in the laboratory at from plant saponins, such as yams (also called yams). Natural progesterone is a bioidentical hormonal product, with a molecular structure identical to that of the hormones that the body makes naturally. Yam is particularly rich in diosmin, a precursor of progesterone. This herb has been used traditionally for thousands of years to nourish a woman’s reproductive system and reduce premenstrual symptoms and menopause.

Natural progesterone cream can be used transdermally with great efficiency, its highly lipophilic (fat soluble) and low molecular weight molecules are easily absorbed through the skin. Progesterone is quickly absorbed by subcutaneous fat and slowly returned to the bloodstream. The serum progesterone level returns to normal after a few weeks of use and then stabilizes.

  • Without paraben,
  • Gluten free
  • soy free
  • Non GMO
  • Vegan formula
  • Excellent Absorption
  • No addition of color or fragrance
  • No animal testing, products or by-products
  • PETA approved
  • Ingredients & Use
  • Caution
  • Shipping policy
  • Return and exchange
  • Reviews

L’eau désionisée, extrait de Yam sauvage, glycérine (végétale dérivée), triglycérides caprylique/caprique (dérivé de noix de coco), Squalane (huile d’olive dérivée), alcool cétylique (légume dérivé), progestérone USP (2,4 % – igname sauvage dérivé), Cetearyl Alcohol (légume dérivé), Dex Panthanol (vitamine B-5), allantoïne (betterave à sucre dérivé), gomme xanthane (algues), rétinyl Palmitate (vitamine A), Hydroxyethylcellulose (fibres végétales), phénoxyéthanol (conservateur).

Appliquer 1/8 à 1/4 cuillère à café une à deux fois par jour pour les zones du corps riche en nombre de capillaire, tels que la poitrine, gorge, visage, seins, paumes des mains ou la plante des pieds. Comme entretien, appliquer la crème une fois par jour avant le coucher.

Les femmes menstruées utilisent les jours 14-28 du cycle menstruel. Les femmes non-menstruée utilisent trois semaines et une semaine de congé.

Do not use if the safety cap is broken or missing. Keep out of the reach of children. Shake well before use.

Consult your health care professional if symptoms persist.

Do not use if you are pregnant or if you are pregnant. Breastfeed.

None of the people, employees and / or advisers working within Vitacru inc. is not a doctor within the meaning of the Act respecting the Quebec professional code and, as a result, we do not make any medical diagnosis, nor do we perform medical treatment, nor deal with health impairments. We are a clinic specializing in alternative medicine.


All advice given on the Vitacru.com portal (or elsewhere) is intended, solely and strictly, for adults and none of this advice should be applied to children without the advice of a health professional qualified to do so.

According to section 3 (chapter C-12) of the Charter of human rights and freedoms:

“Everyone has fundamental freedoms such as freedom of conscience, freedom of religion, freedom of opinion, freedom of expression, freedom of peaceful assembly and freedom of association. »

Consequently, the boutique.vitacru.com site (and / or its representatives, employees, advisers and stakeholders) does not in any way replace a medical consultation or the advice of any other health professional. Only your doctor (generalist or specialist) is empowered to establish a medical diagnosis and to establish the appropriate treatment resulting therefrom.

Vitacru inc. and its representatives, employees, counselors and stakeholders only offer general lifestyle advice, for the purpose of simple popularization. Its sole purpose is to allow users to capitalize their health potential through a natural approach. As part of this approach, Vitacru inc. and its employees, representatives and advisers endeavored to select the best recognized natural rules among the most effective, to make a synthesis of them, without these being of course being considered as complete and / or exhaustive.

As a result, the use of the information provided is carried out under the full and entire responsibility of the user in the same way as the use he could make from books or magazines. In no event will Vitacru inc. and or its members, employees and / or representatives cannot be held responsible for this use, as well as for errors, inaccuracies or omissions that may exist on the site. The advice provided on this site aims to give the best conditions to everyone to promote the right conditions conducive to the emergence of an optimal state of health.

All deliveries to Canada are made by Canada Post, Purolator or UPS. Depending on the service chosen, you will receive a tracking number by email and / or SMS allowing you to track your package. Note that in winter, no shipment is made on Fridays, this to avoid freezing of liquids in carriers’ warehouses during weekends.

Shipping time vs delivery time

The shipping period begins at the time of validation of your order and corresponds to a period of processing and preparation of your products. The delivery time varies from 3 to 24 working hours, depending on whether we have your products in warehouse or not. Items (100% present in warehouse) are dispatched the same working day for all orders placed before 12:00 EST.

The delivery period runs from the delivery of your package to the service provider in charge of delivery. It corresponds to the time required for the delivery person to send your package to the delivery address indicated when placing your order. Please note that the delivery companies make daily pickups before noon only.

In summary: [shipping time + carrier delivery time] = your estimated delivery date.

Warning :

Please note that delivery companies do not guarantee delivery times. The days indicated in the choices are only for estimates only.

Delivery costs (province of Quebec)*

Quebec residents will have the choice between different choices of service, each with specific delivery times (not guaranteed). In addition, fixed delivery cost options of $ 5.00 (net purchase of more than $100 before taxes) and free (net purchase of $ 250 or more before taxes) are all offered to you with a delivery time of 3 to 14 working days and via the carrier of our choice.

* Remote areas excluded. Read below.

Shipping costs Canada (outside Quebec)

Delivery costs across Canada (outside Quebec) are calculated based on the volumetric weight of the order, your location and your choice of service and normally include a period of 3 to 14 working days. Note that the prices displayed are calculated directly by the carriers and not by the Vitacru Clinic. Note that in winter, we only offer fast shipping services on our shipments to avoid freezing of the products.

Delivery to a unit number or any unit that is not a detach house

Vitacru reserves the right to change the delivery method chosen by the customer in the case of a delivery made to a home that is not a detached private home. In this case and if we deem it necessary, a delivery by Canada Post with signature could be chosen as a replacement in order to ensure the proper delivery of the package and to avoid any unnecessary delay.

Remote areas

Unfortunately we have to exclude certain zones or postal codes from our shipping service at reduced or even free rates for certain Quebec postal codes located in remote regions. If your shipping address is in one of these areas, region or postal code, be sure to choose a shipping method other than our “Free Shipping” and / or “Reduced Rate” otherwise we will have to cancel and refund your order. Here are the region and / or postal code impacted by this rule:

  • G0G
  • G0W
  • G0X
  • G4T
  • J0M
  • J0W

Carrier strike

You will always have the choice of your carrier and this regardless of your level of purchase. In order to avoid any delay in delivery, we recommend that you choose a carrier that is not on strike or threatens to be on strike. We will always respect your choice of carrier. Note that all carriers no longer guarantee a delivery time when another carrier declares a strike.

High traffic period or Crisis (holidays, ice, virus, etc.)

Please note that neither we nor the carriers can guarantee delivery times during periods of high volume of packages and/or during any crisis. For example, from November 20 to December 31 of each year, no carrier can meet its delivery times. A delay which normally takes 2 or 3 days can take 5 times longer, or more than 15 working days in this period. Thank you for your understanding.

Validity of your delivery address

We make the delivery to the address that you will have indicated during your order. You are therefore responsible for ensuring the validity of this.

If ever it turns out that either an error, a refusal to receive from the tenant or a lack of information (ie: suite no., Company name, etc.) existed in the address you would have indicated and Canada Post cannot proceed to delivery to the latter or that the package has been delivered but since information was missing, the package could not be assigned to you by reception, then Canada Post will proceed (s’ when applicable) upon return of the package in question to our distribution center and we will collect the return shipping costs (equivalent to those we paid initially).

From then on, we will simply reimburse your entire order minus 2x the delivery costs that we have paid (not to be confused with your amount of delivery costs paid) thus canceling your order. If you ever wish to recommend this same order later, we advise you to correct and validate the address and / or make sure that the people living with you at this address accept delivery beforehand in order to avoid the same concerns for a second. time.

Note that if Canada Post ever delivered your package but it could not be delivered to you by the reception of the company (or other) due to the fact that it lacked information allowing the package to be sent to you , note that we can in no way be held responsible for this state of affairs and that you will have to take steps to recover your package with the department / reception of the company having received your package for you.

No-signature clause in case of absence


Please note that if you have opted for the no-signature clause in case of absence and a carrier leaves your package in the lobby or in front of your door and your package disappears before your arrival, it will be your own responsibility to contact your insurance company in order to request reimbursement if this was your wish. Vitacru inc. disclaims all liability in these cases. If you don’t want any risk, be sure to add the “signature required” option to your order. By placing an order on our online store (manually or by phone), you acknowledge that you fully agree with this policy and agree to comply with it.

Packages damaged during transport


Canada Post is not responsible for any damage to any shipment containing fragile items. Fragile items include, but are not limited to, glass or items to be refrigerated or stored at a controlled temperature during transportation. So if you order a product which contains liquid and which is in a glass bottle, know that if ever this article – in spite of the quality of our packaging to avoid any breakage – was received at your place damaged, unfortunately we cannot compensate you in any way.


A claim for compensation for loss or damage (other than a glass bottle, see exclusions below) must be submitted by email or telephone (514-351-3636 extension # 3) within fifteen (15) calendar days following the date of dispatch of domestic items (Canada).


Contact us by email or phone (514-351-3636 extension # 3) to notify us of this situation. Make sure to inform us immediately and within a maximum of fifteen (15) calendar days following the date of shipment, otherwise we cannot help you.


Applicable only if you’ve added the option of “mandatory signature for delivery”, you must first wait for the standard delivery times to be exceeded depending on your mode chosen for your package. Normally, the carrier requires 21 working days from the time we open a service ticket (only the sender can open such a ticket) to find your package. Otherwise, the carrier will then issue a check to the sender and we will refund the card used for the initial purchase.


Make sure that the content that is damaged is not an article excluded from possible claims (see section on this subject above). Otherwise, the carrier can take up to 21 working days from the time we open a service ticket (only the sender can open such a ticket).

Make sure to take photos and keep the box and the products inside in case of a more specific analysis required by the carrier, until the conclusion of your investigation by the carrier.

During this period, the carrier will require that you send him the photos and products and the package so that he can see the quality of the packaging and the extent of the damage. They may even require you to complete a short survey before they make their decision.

In the event that the carrier accepts the request for compensation, then we will reimburse the card used for the initial purchase. Otherwise, we will unfortunately not be able to compensate you.

International delivery

Unfortunately we cannot deliver outside of Canada at this time. Please refer to our frequently asked questions for more details.

Our policy is 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange and subject to the details and exclusions below. Please also note that all returns are subject to a 10% restocking fee.

NB: Items purchased online cannot be reimbursed in the clinic. Please be sure to follow the refund procedures listed below.

To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging and you must be able to provide the original purchase invoice and / or receipt from the Clinic.

Several types of merchandise are exempt from being returned. Personal care goods such as body and / or face brushes cannot be returned or exchanged.

Other non-refundable / exchangeable items:

  • Gift cards.
  • Downloadable products.
  • Probiotics.
  • Kits (purification kit): the products included cannot be returned or reimbursed individually. Please note, however, that you can return the entire ‘kit’ without worry.
  • All products purchased during the ‘Flash Sale’ or as a discount / promotion.


Your products / items will be kept in your original box, at our clinic , for a maximum period of 30 calendar days so that you (or your preferred transport company) can collect your package and your products.

Please note that in the event that you do not come to pick up your products before the expiration of this period, these same products will simply be destroyed.

Returns (if applicable)
You must – in the first place – obtain a WRITTEN Return Authorization (RMA) from us BEFORE returning anything to us otherwise your return will simply be ignored. To receive your RMA, simply contact us to initiate everything.

Put the new products in a box and you make sure to wrap these individually to avoid damage and / or breakage related to transport;
Send these products to us at: Distribution Vitacru, 1442 Antoine Dalmas, Laval, QC, H7Y 2A7 – at your expense and with a tracking number. In addition, we strongly recommend that you require a delivery signature in order to avoid any problem.

Send us by email once you have completed the tracking number that Canada Post (or any other transport company of your choice) will give you back.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to let you know that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method.

All other products that do not meet return criteria ( if necessary) will be kept at our clinic for a maximum period of 30 calendar days so that you can collect these products if necessary. Note that in the event that you do not come to pick up your products before the expiration of this deadline, these same products will simply be destroyed.

Refunds: deadlines (if applicable)
If you do not not see the reimbursement amount on your online credit card account, contact the latter to confirm with them. Despite the fact that we reimburse without delay, the banks holding your credit card require an average of 10 working days before publishing the reimbursements on your profile online. If you have done all of this and you still have not received your refund after these 10 business days following our refund notice, please contact us at [email protected] or by phone.

Sales Items (if applicable)
Only regular priced items can be refunded, unfortunately, items purchased at a discount cannot be refunded or exchanged.

Exchanges (if applicable)
We do not replace products and / or articles only if they are defective or damaged. If you need to exchange it, please follow the procedures explained in the “Returns” section above.

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or the donor had the order shipped to themselves to give you later, we will send you a refund to the donor and he will be informed of your return.

To return your product, you must send your product to: Distribution Vitacru, 1442 Antoine Dalmas, Laval, QC, H7Y 2A7

You will be responsible for the payment of your shipping costs for the return of your item. Shipping costs are not refundable. If you receive a refund, the cost of return will be deducted from your refund.

If you are shipping an item over $ 75, you should consider using a tracking number shipping service as well as ” insurance in the event of loss or breakage. In addition, we strongly recommend that you require a delivery signature in order to avoid any problem.

As a protection and security measure for our customers, no exception will be made to these policies. Thank you for your understanding.